Seattle, WA - MattsenKumar (or "MK") a global outsourcer headquartered in Oregon with its' operations in India, has announced the launch of Benchmarking, Big Data & Social Media Analytics Services to aid their clients both on the BPO and consulting side. Unveiling the new offerings to a select group of current clients while visiting Seattle, MK's Mike Mattsen, founder and CEO, announced that "We have expanded our BPO portfolio by adding Benchmarking Services--vital data that will compare client performance with industry and global service delivery norms that is arised through data. Our Consulting Services also get broader with the addition of Big Data & Social Media Analytics."
He went on to explain the differentiators of these products: "While it seems like everyone throws those terms around, the difference here is that we actually USE 'real' client data first---and have developed methodology that will return valuable insights not before readily available for our clients. After many months of hard work and planning, these services are now available for our clients to leverage to improve their performance."
MK has also recently updated their website to provide a more intuitive interface. The new site showcases all the products and services in a more streamlined fashion and is easier to navigate. Useful information about the services has also been added to the homepage, case studies have been redesigned to highlight the projects and we have completed and outlined the ROI in a very clear and crisp manner. A lot more work is being done in order to updating/upgrading the content with new articles, blogs, newsletters and company announcements to enhance the viewing experience further.
MattsenKumar focuses on meeting specialized voice and back office needs for known global brands. Through value added data analytics, MK ensures the highest ROI achieved through measurable objective performance standards that are linked to specific business drivers. The client attrition in MK is MUCH lower than industry average due to the partnerships that continue to raise the bar. MattsenKumar is a fully PCI (level 3) CERTIFIED company, demonstrating its commitment to ensure the safety of critical client data.